Formación en Trámites Administrativos Hospitalarios: un Estudio de Caso para Mejorar la Calidad de Atención en Salud de Médicos Residentes en un Hospital de Bogotá.

Abstract

The research conducted at the University Hospital of Bogotá addresses the issue of training in hospital administrative procedures for internal medicine resident doctors and its impact on the quality of health care. Recognizing the lack of specialized training in this area, the study contextualizes the need for adequate training in administrative procedures, given their importance in medical care. It identifies that most medical curricula in Colombia prioritize clinical training, neglecting critical administrative aspects. Consequently, a theoretical and legal analysis is presented to support the research, highlighting the relevance of administrative procedures in health care and the lack of comprehensive training in these processes within medical residency programs. A qualitative approach is employed through a case study, involving document reviews and semi-structured interviews with residents to collect data on their knowledge and experiences in managing administrative procedures. The findings reveal significant gaps in residents' training, with a high percentage of errors in managing procedures that affect the quality of patient care. Therefore, a training program is proposed that integrates theoretical and practical training in administrative procedures, aiming to optimize care and improve the performance of resident doctors within the hospital context.