Formulación de estrategias para el mejoramiento de la administración de las tiendas de barrio de Bucaramanga

Abstract

Neighborhood stores are a source of income for many families in Colombia and despite being a small business, they are usually the source of income for the support of a family. Together the neighborhood stores are one of the main sources of income for the economy of the country and a great support as a marketing channel for the mass consumption products most requested by the population surrounding them. Because it is such an important reason for a large number of families, many of them with few options for progress, this research seeks to provide a contribution as a source of knowledge identifying the main variables present in their current administrative management, the most relevant aspects in relation to to the type of existing neighborhood stores according to their demographic conditions, supported by knowledge acquired throughout the study of experts in related topics and own experience in the commercial field of mass consumption. In this way, a series of administrative management strategies are established from the financial, client, process and training and growth perspectives.