Diseño de un manual sectorial de funciones y perfiles de cargo de empresas del sector de alojamiento y hospedaje del Departamento de Boyacá

Abstract

In the framework of the Covid-19 pandemic, many micro and small companies in the tourism sector were affected and had many difficulties. The department of Boyacá, in order to consolidate the bases for a more solid tourism, has created plans and projects in conjunction with educational institutions such as the Santo Tomás University. In this sense, the present work was linked to a multi-campus investigation, to which several companies in the lodging and lodging sector were also linked. Taking into account the foregoing, an investigation was carried out with a qualitative approach of an exploratory-descriptive type that had the purpose of designing a manual of functions and job profiles by competencies under the methodology of agile organizations. The results showed that the lodging and hotel sector in Boyacá is constituted, for the most part, by micro-enterprises, in which the employees carry out various functions and carry out different positions. This demonstrated the relevance of the investigation and the implementation of a manual of functions and job profiles in the lodging and lodging sector in the department of Boyacá.