Caracterización logística de venta de boletas caso atención Girardot Medellín

Abstract

The following proposal seeks to respond to the need for the city of Medellín to have a clear logistics for the entire supply chain of ticket sales for professional soccer matches, providing clarity to spectators and allowing control of the resale of the ticket office, since these aspects do not have control, avoiding social problems and acts of violence that permeate the sports environment and affect coexistence in the city of Medellín. With the improvement of the logistics chain, it will be possible to reduce the resale of tickets and guarantee that prices are not increased without any regulation.

To develop the proposal, the descriptive methodology was selected, which according to Rusu (2011) is a collection of data independently or jointly on variable concepts of the phenomenon of ticket sales and each of the aspects to be improved, with a description clear aspect of the logistics chain. Giving clarity to the aspects that can be intervened to reduce the resale of professional soccer tickets in Medellín. The data were collected through a scientific bibliographic review, carrying out an in-depth documentary analysis where empirical and theoretical antecedents were reviewed, showing some relevant studies that addressed the theoretical elements of logistics, the distribution chain and the theoretical aspects of administration. to use to improve processes within organizations that focus on the sale of a good or service.