Herramienta Integral Excel para Seguimiento de Procesos en el Banco Santander de Negocios Colombia

Abstract

This improvement plan is based on the need to optimize data collection and follow-up of the processes of linking, opening accounts and updating signatures at Banco Santander de Colombia. The purpose of its implementation is to improve operational efficiency by reducing processing times, a more precise control of the responsible personnel and the proactive identification of internal and external problems. To achieve this objective, the use of an Excel tool is established, since it is used daily by the personnel and has the capacity to optimize the management of data and information. This allows a continuous evaluation of the processes and facilitates the identification of areas for improvement. This tool strengthens operational follow-up and time management, which contributes to more efficient decision making, improves customer service and drives continuous improvement, in addition to favoring adaptation to changes in the environment, in accordance with Banco Santander's objectives.