Implementación de una solución en mejora para el servicio, como impacto positivo en el desarrollo óptimo de la Empresa Travelers Apartamentos y Suites

Abstract

The main objective of the investigation that is shown next is to establish the nonconformities of the end users of the service (hosts), establishing a diagnosis that determines a problem, thus developing a solution that becomes an assertive process; Which will result in customer satisfaction and thereby achieve short-term loyalty. In order to achieve this process, the Company's knowledge, its mission, vision and strategic objectives should be taken into account; In such a way that a coherent process is developed and according to its administrative, operational, commercial and financial purposes, where all the main actors are involved, as are their areas with the respective leaders and process generators. Once this scheme has been identified, a plan of action is developed, containing strategies, processes and procedures that allow a clear solution and continuous improvement to be established.