Teletrabajo en la Administración Pública Colombiana: Retos, Adaptación y Perspectivas Postpandemia

Abstract

This article analyzes the implementation process of teleworking and hybrid models in the Colombian public sector after the pandemic, using the experience in Spain as a comparative reference. The research employs a qualitative and descriptive approach, supported by a review of official documents, institutional reports, and academic literature related to the topic. Sources from entities such as MinTIC, DANE, and DAFP were consulted for the analysis, in addition to national and international studies on remote work in public administration. The results show that teleworking experienced significant growth in recent years. While in 2019 only a portion of public entities applied this model, by 2022 there was a much broader participation of public servants working remotely. However, this progress has not been without its challenges. Although many entities believe that teleworking has boosted productivity, problems related to mental health, organizational adaptation, and performance monitoring have also been identified. Comparing the Colombian case with the Spanish experience reveals that significant challenges remain in consolidating teleworking as a stable strategy within the public sector. These include differences in technological infrastructure between regions, the need to strengthen institutional management processes, and the lack of clearer criteria for evaluating work in virtual environments.