Propuesta de Indicadores de Procesos de la Universidad Santo Tomás a Nivel Multicampus: Un Enfoque Integral para la Evaluación y Mejora Continua

Abstract

This project was developed from the particular indicators of each process sent by the USTA Quality Management Unit with the objective of having a battery of indicators as input for the leaders of multicampus process tables. Due to the above, it was determined to apply the CREMA methodology by qualifying and selecting the indicators of each Section and Headquarters. For said qualification, the objective, scope and PHVA cycle described in each one was taken into account in the characterizations of the processes. , having as a result of analysis 244 indicators of which 98 indicators were selected and 146 indicators were not selected. Based on the results obtained in CREMA, a proposal for a battery of management indicators was developed in the permanent development of training, academic, teaching, scientific, cultural and extension tasks, as well as the mechanisms for their evaluation, taking as As a result of the analysis of the 98 indicators selected in the CREMA methodology, 88 indicators were proposed with application to the objective and scope of the characterization of each USTA process. In accordance with the scope of the degree work project on the proposal of process indicators of the Santo Tomás University at the Multicampus Level with a Comprehensive Approach for Evaluation and Continuous Improvement, the review, analysis and formulation of a battery of indicators was achieved. of all the processes framed in the process map of the Santo Tomás University at the Multicampus Level through the Institutional Quality Assurance System of the USTA Colombia (SIAC).