Aprovechamiento y mejora del programa administración de documentos, optimizando procesos, reduciendo tiempos y generando mayor efectividad.

Abstract

This improvement plan is presented at the Faculty of International Business as a degree option, for the title of the International Negotiator, according to the experience acquired from the professional practice developed in the company. The problem of this improvement plan starts from the application (Document Management) that is at the base of the programs that handles romotions and Collections Beta S, A and Banco Davivienda, which when it was used has all the documents required to take out credits or for credits for default thereof. This Proposal would allow to a high degree the efficiency between Beta (Subsidiary and in charge of recovering the portfolio of Banco Davivienda) and the regional ones of the bank (Anapoima, melgar, spinal, among others), since it achieves that the processes are optimized in a way ordered according to the needs made with customers improves their portfolio and allows them to be carried out in a faster way and that they can be satisfied with the results and continue choosing the company for its agility and good service. According to these processes, the titles approach the different regions, the affected advisors responsible for signing the documents found in this database and then through the scanner they will upload it to the platform and so in an orderly manner in Beta They will be downloaded and with the payment of the holder made to your credit. With this project you can see a reduction in reprocesses since they are currently poorly signed and the same process must be carried out again, which annoys the owners, bringing them complaints, claims and so on, therefore, this project works hand in hand with the Bank, Beta and the beneficiary client all parties achieving satisfaction and loyalty.