Implementación de un sistema de gestión de la calidad en el subproceso de obras públicas de la oficina asesora de planeación de la alcaldía municipal de Lebrija a partir de los requisitos de la ntc gp 1000:2009

Abstract

The project is part of the implementation of a Quality Management System in the Public Works subprocess of the planning advisory office in the municipal mayor of Lebrija, based on the requirements of the NTC GP 1000: 2009 standard. Based on the fact that internal control is the system integrated by the organization scheme and the set of plans, methods, principles, standards, procedures and verification and evaluation mechanisms adopted by the entity, in order to ensure that all activities , operations and actions, as well as the administration of information and resources are carried out in accordance with the constitutional and legal norms in force within the policies set by the management, and in accordance with the goals and objectives set. For its compliance, an interview was implemented as a diagnostic tool in order to know the flaws presented by the planning advisory office in the municipal mayor of Lebrija from the requirements of NTC GP 1000: 2009; which allowed to identify that the office had the need to carry out the organizational planning, taking into account what was expressed by the representative of the Mayor's Office. Thanks to this, the subprocess of public works of the Municipality of Lebrija was optimized based on the standardization of the process and documents. However, in the development of the project there were obstacles that did not allow measuring the indicators proposed, but an audit was carried out prior to the implementation of the documents in order to diagnose whether the processes carried out covered the aforementioned failure.