Propuesta de un portal de integración de los capìtulos 7 y 8 de la norma iso 9001:2015, los capìtulos 7 y 8 de la norma iso 20000-1:2018 y las áreas de práctica del modelo cmmi v 2.0, como contribución a la gestión del conocimiento

Abstract

The goal of this article is to exhibit the research investigation's result about the wording of a Web page on the topic of the integration of chapters 7 and 8 of the ISO 9001:2015, chapters 7 and 8 of the ISO 20000-1:2018 and the practice areas from the CMMI model. This project is conceived as a contribution to knowledge management, focused on the Information Technologies and Engineering Services in Colombia. The methodology used for the research was developed through a qualitative approach, using as a reference both academic and technical documentation of the sector. To meet the objectives established in this research, we began with an exhaustive bibliographic review focused on the integration of management systems, research references, and the context of the information technology and engineering services sector in Colombia. This review served as a fundamental basis to carry out the analysis of the correlation between the references identified in the research. Subsequently, the Portal-SIG was structured as a space organized according to the Deming cycle or PHVA cycle (Plan, Do, Check, and Act). A specific strategy was developed to contribute to knowledge management during the process of implementing these references in the organization. This web portal is aimed primarily at Integrated Management System (IMS) leaders and senior management of the organization. Finally, validation was carried out by experts in the field, using Cronbach's Alpha and Hernández Nieto tools. The validation was highly favorable, supporting the suitability of the final product derived from this research.