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Abstract

Research on Organizational Climate and Organizational Behavior have been highly selected topics in the last quarter century for studies and monographs thus multiplied the variety of concepts and situations, which point to the same effect, a practical need felt by those responsible for the organizations that go incorporating into its technical directive management the management of the human factor in its individual and social dimension, in order to have first-class results. For a company with high managerial and technological levels such as CITIGROUP in your Personal Banking, directed by one of its most important companies in Banking of consumption, CITIBANK, it is of vital importance that its quality of work is efficient and updated, so its human inventory is in the first levels of importance. Within this study we will focus on the quality of work life and commitment that the employees of the Citibank company have, specifically in the Personal Consumer Banking. How are the results reflected or affected? expects the Citigroup franchise, based on its Organizational Climate. This one is great importance today for almost all organizations worldwide, since it is seeks an incessant improvement day by day of the organizational environment, in order to achieve an increase in productivity, without losing sight of human resources.