Plan de mejora DSV AIR & SEA : Área de Perecederos Marítimo

Abstract

This improvement plan seeks to identify and analyze the existing problems in the area of maritime perishable exports, based on the experience acquired during the professional internship at DSV. The main focus is on the management of the different processes of the area, with special attention to customs issue, using different tools for the assignment and organization of tasks such as: Asana and Trello This plan focuses on the optimization of customs processes related to perishables, recognizing that efficiency in customs management is essential for the proper handling of cargo. This efficiency not only affects the preservation of the quality of perishable products, but also customer satisfaction. During the internship period, it was observed that the current processes for managing customs procedures present some inefficiencies. The mechanisms, instructions and processes used by DSV Customs (customs agency managed by DSV at national level) are not entirely clear to stakeholders, which generates reprocesses in document management and in the linking of exporters. There are also directions that affect the efficiency at the operational level of the company.