Diseño e implementación del sistema de gestión de calidad basado en la norma ISO 9001: 2008 para la empresa de calzado Giorgio Gabrini

Abstract

Calzado Gabrini, is a Colombian company, manufacturer of leather and synthetic footwear for men in the city of Bucaramanga, which with the need to remain in the market and be more competitive has decided to start growing in an organized way following quality parameters in its processes, such as those required by the NTC-ISO 9001: 2008 standard, quality management systems. Requirements, and for the needs that customers look for in a company like these, to meet them. The quality management system documentation as the first requirement for the implementation of a QMS, has been the support of quality systems as an indispensable part in decision making and process improvement, framing the main priority, the Satisfaction of customer needs. In this work, he analyzed the quality management system of the company Calzado Gabrini, based on the NTC-ISO 9001: 2008 standard, quality management systems. It was carried out with a documentary diagnosis of the situation of the company, an approach was made based on processes of the quality management system, defining and knowing their interaction, and finally all the documentation required by the standard was prepared NTC- ISO 9001: 2008, quality management systems, in accordance with the objectives set out in this work.