Informe de prácticas profesionales en la Registraduría Nacional del Estado Civil.

Abstract

This report presents the business internship process carried out at the National Registry of the Colombian State, specifically within the Planning macro-process. This area plays a fundamental role in institutional management, as it is responsible for the control and consolidation of documentation for macro-process reports, in order to guarantee the fulfillment of institutional objectives. During the internship, I strengthened various skills acquired during my International Business studies; soft skills, such as responsibility, punctuality, and teamwork; and hard skills, such as document management and the use of tools like Excel and OneDrive, thus enabling me to support the entity's administrative processes. In this context, I managed the handling of PQRSD (Petitions, Complaints, Claims, Suggestions, and Reports) at the departmental level in Villavicencio, Meta, through the institutional platform Titán. I prepared the bimonthly self-evaluation report for the Macroprocess, conducted weekly monitoring of PQRSD and management agreements at the departmental level, and provided support in the electoral process. The methodology used was a mixed approach, incorporating both qualitative and quantitative data to ensure compliance with the processes of the planning and strategic direction area. As a result, 100% of PQRSD were addressed within the established timeframes, the monthly monitoring reports for Meta were developed, the semiannual training schedule was met, the bimonthly self-evaluation report for the macroprocess was prepared with a score of 5, and I participated in the development of the electoral process.