Impacto del estrés, la ansiedad y la depresión en el desempeño laboral de los trabajadores en las organizaciones del sector servicios: una revisión de literatura científica entre 2019 y 2025

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dc.contributor.advisorDíaz Carranza, Diana Marcela
dc.contributor.authorGirón Petro, Diana Inés
dc.contributor.authorArias Cuervo, Luisa Fernanda
dc.contributor.corporatenameUniversidad Santo Tomás
dc.contributor.cvlachttps://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001774691
dc.contributor.cvlachttps://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002499278
dc.contributor.cvlachttps://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002460464
dc.contributor.googlescholarhttps://scholar.google.com/citations?user=avqhvBYAAAAJ&hl=es&oi=ao
dc.contributor.orcidhttps://orcid.org/0000-0002-2138-4686
dc.contributor.orcidhttps://orcid.org/0009-0002-2909-4963
dc.contributor.orcidhttps://orcid.org/0009-0007-1678-2683
dc.date.accessioned2026-09-23T17:07:40Z
dc.date.available2026-09-23T17:07:40Z
dc.date.issued2026-09-22
dc.descriptionEsta investigación presenta una revisión de la literatura científica publicada entre 2019 y 2025 sobre el impacto del estrés, la ansiedad y la depresión que se han consolidado como factores críticos que afectan el desempeño laboral de los trabajadores en las organizaciones del sector servicios. La investigación se desarrolla mediante una revisión de alcance, orientada por las directrices metodológicas del Joanna Briggs Institute (JBI por sus siglas en inglés) y reportada según la Declaración PRISMA para Revisiones de Alcance (PRISMA-ScR), a través del establecimiento de criterios de inclusión y exclusión claramente definidos para los artículos académicos consultados. La búsqueda bibliográfica se realizó en tres bases de datos especializadas: PubMed, ScienceDirect y Scopus, mediante ecuaciones booleanas estructuradas con descriptores controlados MeSH y DeCS. Tras un proceso sistemático de cribado, se incluyeron 79 artículos para análisis completo y extracción de datos seleccionados de un total de 2.604 registros inicialmente identificados, correspondientes a estudios empíricos de diseño transversal, longitudinal, cualitativo, mixto y revisiones sistemáticas con metaanálisis, provenientes de 25 países. Los resultados evidencian que el estrés fue la variable más frecuente (n = 46), seguida de ansiedad (n = 40) y depresión (n = 29). Las prevalencias reportadas en trabajadores de la salud alcanzaron niveles críticos: hasta el 52,5 % de estrés ocupacional y el 55,8 % de ansiedad en contextos de pandemia. Estos trastornos se asocian de manera consistente con indicadores negativos de desempeño, incluyendo mayor ausentismo, presentismo, conductas contraproducentes y reducción de la productividad. La pandemia de COVID-19 actuó como catalizador que agravó estas dinámicas, mientras que factores como la inteligencia emocional, el apoyo organizacional y las intervenciones multicomponente mostraron efectos protectores sobre el bienestar psicológico y el rendimiento laboral.
dc.description.abstractThis research presents a review of the scientific literature published between 2019 and 2025 on the impact of stress, anxiety, and depression, which have emerged as critical factors affecting the job performance of workers in organizations within the service sector. The research was conducted through a scoping review guided by the methodological framework of the Joanna Briggs Institute (JBI) and reported in accordance with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses Extension for Scoping Reviews (PRISMA-ScR). Clearly defined inclusion and exclusion criteria were established for the academic articles consulted. The literature search was conducted in three specialized databases: PubMed, ScienceDirect, and Scopus, using structured Boolean search strings incorporating controlled vocabulary from MeSH and DeCS. Following a systematic screening process, 79 articles were included for full analysis and data extraction from a total of 2,604 records initially identified. These studies comprised empirical research with cross-sectional, longitudinal, qualitative, and mixed-methods designs, as well as systematic reviews with meta-analyses, and originated from 25 countries. The findings indicate that stress was the most frequently examined variable (n = 46), followed by anxiety (n = 40) and depression (n = 29). Reported prevalence rates among healthcare workers reached critical levels, with occupational stress affecting up to 52.5% and anxiety affecting up to 55.8% of workers in pandemic contexts. These conditions were consistently associated with negative performance indicators, including increased absenteeism, presenteeism, counterproductive work behaviors, and reduced productivity. The COVID-19 pandemic acted as a catalyst that exacerbated these dynamics, whereas factors such as emotional intelligence, organizational support, and multicomponent interventions demonstrated protective effects on psychological well-being and job performance.
dc.description.degreelevelMaestríaspa
dc.description.degreenameMagíster en Gestión de la Seguridad y Salud en el Trabajospa
dc.format.mimetypeapplication/pdf
dc.identifier.citationGirón Petro, D. I. y Arias Cuervo, L. F. (2026). Impacto del Estrés, la Ansiedad y la Depresión en el Desempeño Laboral de los Trabajadores en las Organizaciones del Sector Servicios: una Revisión de Literatura Científica entre 2019 y 2025. [Trabajo de Maestría, Universidad Santo Tomás]. Repositorio Institucional
dc.identifier.instnameinstname:Universidad Santo Tomásspa
dc.identifier.reponamereponame:Repositorio Institucional Universidad Santo Tomásspa
dc.identifier.repourlrepourl:https://repository.usta.edu.cospa
dc.identifier.urihttp://hdl.handle.net/11634/74289
dc.language.isospaspa
dc.publisherUniversidad Santo Tomásspa
dc.publisher.branchCRAI-USTA Bogotá
dc.publisher.facultyFacultad de Ingeniería Mecánicaspa
dc.publisher.programMaestría en Gestión de la Seguridad y Salud en el Trabajospa
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dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2
dc.rights.localAbierto (Texto Completo)spa
dc.subject.keywordWork-related stress
dc.subject.keywordAnxiety
dc.subject.keywordDepression
dc.subject.keywordJob performance
dc.subject.keywordService sector
dc.subject.keywordOrganizational interventions
dc.subject.keywordScoping review
dc.subject.lembGestión de la seguridad y salud en el trabajo
dc.subject.lembDesempeño laboral -- Productividad laboral
dc.subject.lembRiesgos psicosociales
dc.subject.proposalEstrés laboral
dc.subject.proposalAnsiedad
dc.subject.proposalDepresión
dc.subject.proposalDesempeño laboral
dc.subject.proposalSector servicios
dc.subject.proposalIntervenciones organizacionales
dc.subject.proposalRevisión de alcance
dc.titleImpacto del estrés, la ansiedad y la depresión en el desempeño laboral de los trabajadores en las organizaciones del sector servicios: una revisión de literatura científica entre 2019 y 2025
dc.typemaster thesis
dc.type.coarhttp://purl.org/coar/resource_type/c_bdccspa
dc.type.coarversionhttp://purl.org/coar/version/c_ab4af688f83e57aaspa
dc.type.driveinfo:eu-repo/semantics/masterThesisspa
dc.type.localTesis de maestríaspa
dc.type.versioninfo:eu-repo/semantics/acceptedVersionspa

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