Análisis de los procesos administrativos de la Cooperativa de Ahorro y Crédito de los Trabajadores del Sector Educativo de Colombia Ltda., COOPRODECOL LTDA ubicada en la ciudad de Bucaramanga

Abstract

The solidarity economy has been developing an important role within the Colombian economy where the capitalist system prevails, generating new ways to counteract the negative effects of said system through the development of organizations and companies that improve the quality of life of their associates. In this context, cooperatives emerge as a model based on principles of equality, solidarity and cooperation that also face great transformations and that need to be competitive and sustainable. For this reason, the case study presented is based on the analysis of the Savings and Credit Cooperative of workers in the education sector of Colombia Ltda. COOPRODECOL LTDA from 4 specific areas: Managerial Finance, Managerial Marketing, Human Management and Management of Projects. For the development of the case, a mixed methodology with a descriptive and explanatory scope was applied. A diagnosis was developed for each of the areas using tools such as PESTEL, PCI, POAM, CANVAS, identifying that the most critical areas of the company are human and project management because the company shows to have shortcomings regarding planning. prospective by the directors and the absence of a documented procedure for the management of the projects to be developed. On the other hand, managerial finances are considered the main strength of the cooperative with strong financial indicators that allow it to face new projects. This analysis is expected to be the starting point for the cooperative to develop strategies to improve its competitive capacity.