Del control al rendimiento: El valor de los kpis

Abstract

This report describes the experience of professional internships carried out at Comware S.A., specifically in the Purchasing and logistics support area. During the development of the activities, a lack of efficient control and monitoring of internal processes was identified, which hindered performance measurement and timely decision-making. In response to this situation, an improvement plan was proposed based on the implementation of Key Performance Indicators (KPIs), aimed at measuring efficiency, task compliance, response times, and incident management on platforms such as ARANDA. The incorporation of these indicators made it possible to obtain a clearer view of the area's performance, identify opportunities for optimization, and promote more effective communication among work teams. As a result, Comware S.A. strengthened its operational management, improved process traceability, and consolidated a culture focused on results and continuous improvement.