Diseño e implementación del sistema de gestión de la calidad en Incolvit Ltda.

Abstract

With the improvement of industrial automation, the high demand for new products, articles and the eagerness to create in the shortest possible time, has generated that the industries and in this case the glass industry focus the attention force in the consolidation of the quality in its processes and the commitment of the staff with the fulfillment of the needs that satisfy the client. INCOLVIT LTDA, with the search for the standardization of its processes under the NTC ISO 9001: 2008 standard, intends to face the new challenges involved in foreign negotiation and also guarantee to its current and potential clients that the company's goal is to Quality compliance in each of its operations. To develop this project the PHVA cycle was used, which breaks down four phases, the company focuses all possible efforts to implement a system that is the motivation for the correct administration of the processes, continuous improvement and that achieves the provision of excellent products and services. In the first phase of project planning based on the NTC ISO 9001: 2008 standard, an initial diagnosis was made to know how the company was facing the general requirements of the standard, and continuously give guidelines on the claims of senior management to manage the processes detected in INCOLVIT LTDA. When it started with the phase of doing, the documentation was made by delineating the structuring of procedures, manuals, policies, formats; the implementation by means of registries and the sensitization with the help of trainings, where it began to fulfill the legal requirements, of the clients and of the norm. Following the phase of doing, verification of compliance with the requirements of the standard was made, this thanks to the internal audit of the technical standards, where it was possible to determine non-conformities and opportunities for improvement, to these their respective plans of development were developed action to consolidate the continuous improvement of the company. This process will be aimed at the subsequent certification of INCOLVIT LTDA, with the aim of staying together with other large companies in the pioneer sector in the certification of their processes, and motivators of the regional growth of the industrial sector with a guarantee of quality and durability.