Informe de Práctica Empresarial HOLCIM ADC

Abstract

Holcim ADC has a team of information technology (IT) specialists highly qualified in supporting and enabling business operations and strategic objectives by providing reliable results, efficiency and innovation in its IT and digital needs. In the year 2022 the company in order to manage the business area, has created a program called Americas Young Talent in which young university students participate with the objective of applying their knowledge learned during the academic program, through professional internships. This document describes the functions performed in the Trainee position at Holcim ADC. The trainee fulfills the functions and the development of a business case to redesign the service portal of Americas clients. In which an investigation process of the business needs will be carried out, the benefits of the proposal, costs, savings and work plan will be presented. In order to carry out the execution of the business case, it was necessary to perform a benchmarking, a detailed analysis of the competitors of the business, with the objective of identifying improvement opportunities for the company. Progress was made in the user experience of the new portal, improving the interface, making it more complete and easier to understand. The use of information was redesigned, simplifying interactions and ensuring that the user has an easy execution of their needs in the portal.