Propuesta de implementación de software logístico para la optimización operativa en shippimg services logistics S.A.S

Abstract

This improvement plan was developed based on the professional internship completed at Shipping Services Logistics S.A.S., a 4PL logistics operator specializing in warehousing, transportation, and distribution of goods. During the process, difficulties were identified related to the management of operational information, due to the use of editable spreadsheets that create risks of errors, rework, and administrative delays, as evidenced by metrics such as an average of 6 hours for payment processing and between 15 and 20 operational errors per month. Based on the analysis conducted in the commercial, accounting, and operational areas, the need to implement technological tools that improve route control, information traceability, and process automation became evident. Consequently, the progressive adoption of specialized logistics software (TMS/ERP) is proposed to facilitate data centralization, reduce inconsistencies, and strengthen decision-making. The proposal aims to optimize operational efficiency, reduce errors in payment processing, and improve real-time fleet tracking of the 60 active vehicles. Furthermore, the professional internship helped strengthen leadership skills, problem-solving abilities, and adaptability to dynamic environments, culminating in the intern’s appointment as regional operations manager in Antioquia.