Planificación, verificación y aplicación de mejoras para el transporte de pescado fresco para la empresa Tampa Cargo SAS

Abstract

This report describes an innovation in the handling of fresh fish on the Guayaquil–Bogotá–United States route (mainly Miami) by Avianca Cargo. The improvement addresses incidents due to cold chain breaches and improper handling, causing cargo damage, odors, and AOG events, leading to economic and operational losses. The issue stemmed from an inefficient process in Bogotá, where the product remained exposed for over four hours under inadequate conditions, with non-IATA-compliant packaging, increasing leakage risks. A Standard Operating Procedure [3] was implemented, standardizing handling, transportation, and storage, incorporating thermal blankets, absorbent plastics, coordination protocols, training, and compliance with [2] Results include a reduction of over 4 hours in operational times, temperature maintenance below 5 °C for 22 hours, elimination of leakage incidents, and improved traceability and interdepartmental coordination. This innovation optimizes perishable exports, enhancing service quality, customer satisfaction, and Avianca Cargo’s competitiveness in the logistics market.