Diseño del sistema de gestión de calidad con base en la norma NTC-ISO-9001:2015, para ALFALFA DE COLOMBIA S.A.S; empresa productora de concentrados para animales, ubicada en el municipio de Madrid, departamento de Cundinamarca.

Abstract

Quality management systems; they are essential for the growth of organizations; allow improvements in work areas; thus complying with customer satisfaction. This research work was born as a solution to the need to implement a quality management system for the company ALFALFA DE COLOMBIA S.A.S; Based on the ISO-9001: 2015 standard, important aspects were taken into account for the development of the work such as: Process map, characterization for the production process; the identification of the problem, the objectives, the investigative frameworks that allowed delimiting the research work; The development of the methodology was continued with the qualitative and quantitative phases, where it was possible to know the perspective and the level of satisfaction that customers and employees have with respect to the organization.