Informe de practica empresarial DIAN

Abstract

This report describes the development of the business internship carried out at the National Directorate of Taxes and Customs (DIAN), specifically in the Operational Control Division of the Bucaramanga branch. The general objective was to propose strategies to optimize administrative processes through the analysis of procedures and the application of technological tools, in order to improve traceability and efficiency in the management of goods seizures. The specific objectives included applying the knowledge acquired during academic training, identifying improvement opportunities, and proposing a plan to strengthen operational management. The methodology consisted of direct observation, document analysis, and active participation in administrative processes, allowing for the identification of shortcomings and areas for improvement. Among the results are: the implementation of a standardized template for the drafting of seizure reports, a foliation and document control system to improve traceability, and improved internal communication, which reduced errors and report delivery times. These findings were discussed in terms of regulatory compliance, operational efficiency, and coordination between key areas such as operational control and auditing. The conclusions indicate that improving administrative processes significantly contributes to document management and compliance with established timelines, minimizing the risk of fiscal penalties. It is recommended to strengthen training in regulations and procedure standardization to avoid reprocessing and ensure quality in the management of case files.