Mejoramiento de la eficiencia de los procesos operativos de la empresa Super Cross Ltda de Bucaramanga mediante la metodología Kaizen

Abstract

Given the need to incorporate efficiency in the operating processes in companies for their benefits, competitive and organizational advantages, this research outlined as the main general objective to improve the efficiency of the operating processes of the company Super Cross Ltda de Bucaramanga through the Kaizen methodology. in order to improve the productivity of the company since it has potential in the market. The present investigation sought to achieve this important general objective from the identification of the efficiency of the operating processes of the company Super Cross Ltda de Bucaramanga through an initial diagnosis in order to demonstrate the needs to improve, later through this diagnosis, design will be perfected. an improvement proposal for these processes from the qualities of Kaizen and that in the medium term will impact productivity. Subsequently, an action plan was proposed for a future improvement implementation according to the context and needs of the organization. On the other hand, the research taken as a methodological route the quantitative approach within a type of descriptive research and that also applied a series of instruments in favor of the achievement of the objectives. From the analysis of the results, it is concluded that the Kaizen methodology allows the strengthening of internal operating processes with a view to optimization, productivity, continuous improvement, waste reduction and use of human resources. Thus, it is expected that the company can adopt actions for its success and continuous improvement.