Manual para creación de un programa de salud especializado, basado en los estándares de la Joint Commission International (JCI) a partir de la Norma Técnica Colombiana ISO 9001:2015

Abstract

Features of an advanced management system structure include the ability to synchronize and ensure compliance assessment of different types and sizes of companies. At the national level, since 2000, legal requirements have been established to improve the quality of health services. These regulatory developments will undoubtedly improve the delivery of specialized health programs by focusing on organizing quality processes for health care providers and the services they provide. This study achieved a degree of harmonization between ISO 9001:2015 and the Joint Commission International (JCI) standards to establish quality specialized clinical care programs. The results of the study revealed that a total of 65 requirements of ISO 9001:2015 can be harmonized with the requirements of the JCI certification manual. These harmonious requirements are divided into the four stages of the DEMING cycle: plan, do, control and act. The homologation and comparison matrix of criteria developed is a valuable tool for organizations that wish to comply with both standards. This tool allows you to identify the requirements that must be met to guarantee the safety and quality of the services provided in specific health programs. To achieve the fourth objective of the study, consideration of updates to both the Joint Commission International (JCI) accreditation standards manual and the ISO 9001 standard were formulated as a recommendation. Keywords: harmonization, management system, standard, Health institutions, quality management, Specialized health programs, Centers of excellence, High complexity health services, legal requirement, PHVA cycle.