Propuesta de mejora para la empresa PriceSmart en el área de receiving

Abstract

During my professional internship in the Receiving Department at PriceSmart, a critical opportunity for improvement was identified in the supplier receiving scheduling process. Initially, appointments were assigned based on the AS400 system, the order of requests, and staff experience, without considering the actual urgency of all purchase orders containing out-of-stock products. This resulted in suppliers with out-of-stock products (Zero Sales) not being prioritized, prolonging stockouts and potentially impacting the member experience. To optimize the receiving schedule and ensure the timely replenishment of critical products, a prioritization system based on data analysis was implemented using Domo Cards and Excel. The methodology involved extracting reports from Domo, cross-referencing the information in Excel to identify suppliers with "Zero Sales" status and those with high receiving volumes, and finally generating a prioritized schedule that was communicated daily to the Fresh, Merchandising, and Food Services departments. The results were significant: subjectivity in scheduling was eliminated, loading dock congestion was reduced, and, most importantly, out-of-stock products were received and dispatched to the sales floor more quickly. In conclusion, the implementation of this system transformed the Receiving area management into a data-driven process, improving operational efficiency and directly contributing to product availability and partner satisfaction.