Plan de proyecto para la estructuración de un modelo de gestión de procesos para el seguimiento de los contratos de prestación de servicio para empresas tipo E.S.P siguiendo los lineamientos y buenas prácticas de scrum

Abstract

The present work was proposed to address the problem evidenced in E.S.P type companies in the implementation and monitoring of contracts for the provision of services, which reflects the congestion of work, delay and accumulation of payments, setback in processes of the contracting area and low performance and satisfaction by contractors; in this sense, the general objective was to design the guide for a management and information system for E.S.P type companies in order to generate greater efficiency, control, transparency and stability of contracts for the provision of services in all its processes. As a framework it was carried out under the Scrum tools and life cycle, which allowed to obtain as a result the prioritization of techniques that allow to achieve the needs identified in the problem, efficiency and optimization both in time and in the activities that are required in each process, thus allowing the companies to be more optimal and efficient, determining in the discussions that, mainly what is proposed as a research project is evidenced that it works and is invited to be replicated in the E.S.P type companies in Colombia.