Análisis de la adherencia al reporte de los eventos adversos en las instituciones de primer nivel en Boyacá. Estudio de caso, en la IPS E.S.E Cetro de salud de Campohermoso

Abstract

One of the problems that arises within the patient safety program is the low adherence to the reporting of adverse events, a phenomenon that is evident in first-level institutions since they do not have a leader or area that applies and manages the safety policy. patient safety. Therefore, this proposal seeks to evaluate the causes of non-reporting, as a fundamental aspect to analyze, detect and record the causes that influence adherence to the reporting of adverse events generated by patients. This, through a case study, in a first-level institution in Boyacá located in the municipality of Campohermoso, with the application of questionnaires to workers who are immersed in the reporting process. With the results, the aim is to promote a culture of patient safety where the notification of adverse events and their adequate plan for improvement and analysis are promoted to renew the care directed to the patient. Likewise, highlight the importance of staff being trained and motivated to report adverse events without fear of reprisals such as being judged or pointed out, through a culture of safety, fostering an environment where learning from errors and events is valued. unexpected. Based on the analysis of the events, it is necessary to implement changes in the protocols or processes to improve the quality of care and prevent the repetition of the adverse event. Likewise, it is important to evaluate the effectiveness of the measures implemented to ensure that the staff really report adverse events.