Plan de mejoramiento del modelo de gestión por procesos de la empresa Penagos Hermanos & Cía., para los procesos de ingeniería, innovación, producción y logística

Abstract

The social and economic dynamics that have characterized Western and capitalist societies of recent decades, in which tastes, fashions and demands are increasingly varied and individualistic, have led companies to enter a field of very broad competition, therefore, today, product supply and demand are strongly mediated by innovation and the ability of organizations to attract customers who feel unique and compliant. For this reason, the need for added value to products is essential for business maintenance and validity, in which quality is conceived as "a value associated with customer satisfaction and satisfaction". Therefore, it has been seen as necessary that there is a satisfaction and a balance in expectations and results in each of the stakeholders that are part of the business production chain: suppliers, shareholders, employees, customers Society. And in this process management has a transcendental role, insofar as it seeks to meet the needs described above.