Análisis de la línea de negocio de facturación electrónica ‘Faceldi’ de Jaime Torres C Y Cía. S.A.

Abstract

From the decree 2242/2015, dated November 24, 2015, of the Ministry of Finance and Public Credit of the Republic of Colombia, 'in which the conditions of issuance and interoperability of electronic invoicing for purposes of massification and fiscal control are regulated,' The Faceldi business line was created within the company Jaime Torres C & Cía. S.A. which is in charge of offering electronic invoicing processing services; besides offering these services, it is also dedicated to the organization, administration, custody and processing of cyclic and massive information where it develops and implements its processes, programs, technological and operative tools according to each one of the business lines based on the needs and requirements of the clients. This article will analyze the sales process within the Faceldi business line to propose an improvement plan that focuses on leveraging it, making it one of the main pillars of income for the company. The business line groups different processes to comply with quality and efficiency parameters, however, its commercial process is incomplete and deficient, for these reasons it was found necessary to perform an analysis and make use of different tools. Finally, it was evidenced that the business line has internal and external disadvantages that establish the need to optimize its commercial and operative process.