Análisis y Propuesta de Mejoramiento en la Gestión Interna de Compensar a Través del Diagnóstico Mmgo

Abstract

The starting point of this research involves contextualizing the role of Compensar, a family compensation fund entity. Building upon this context, an extensive analysis process was triggered in each facet of its business using the evaluation tool called "Modernization Model for Organizational Management (MMGO)". The primary objective of this process was to identify areas that face difficulties in their management or lack structured processes, giving rise to organizational-level issues. Once these problems were identified, it was analyzed that the area in greatest need of intervention corresponds to the information, data, and knowledge process, concerning the mishandling of data and analytical culture. Given the high impact on various businesses that require reliable, timely, and quality data information, a proposal was put forward to establish an analytical community that enhances the capabilities of the hired human talent in knowledge and utilization of information analysis tools. Likewise, it is highlighted that this research drew upon theoretical references contributing to the problem analysis and the definition of the proposed solution, based on research contributions by Gauzelina and Bentza (2020), Van Der Aalst (2018), Muller et Alt (2019), and Abbate et al (2017), IDC (2019), McKinsey Analytics Survey (2021), among others, in the realms of big data and data analytics.

Finally, in terms of conclusions and recommendations, the significance of business management as a discipline that enables such research and proposes improvement actions is emphasized. When properly put into practice, these actions enable organizations to optimize their processes, resources, and productivity. Moreover, existing limitations are recognized, such as, in this specific case, the various authorizations and permissions required by Compensar for the execution of the proposal (Smith, 2018).