FORMULACIÓN DE UNA PROPUESTA DEL SISTEMA DE GESTIÓN DE CALIDAD EN EL PROCESO DE ESPUMAS PARA LA EMPRESA ARWILL S.A.S. BAJO LOS REQUISITOS ESTABLECIDOS POR LA NORMA NTC ISO:9001-2015..

Abstract

ARWILL TAPIZAUTOS S.A.S is a company based in Boyacá, Colombia, that designs, manufactures, and installs both reclining and fixed seating for public service vehicles such as buses, midibuses, and minibuses used in intermunicipal and urban transport for private transportation companies. With over 30 years of experience, the company guarantees the quality of its products while complying with current regulations. It offers upholstery services and produces both original-style and customized seat covers based on the specific needs of clients for seating in private and/or public service vehicles. These covers are made with original or vinyl fabrics, tailored to fit, thanks to the company’s extensive network of partners in related industries, such as textiles, adhesives, and metalworking, located in the region where the company operates.

Legally established in 1989, ARWILL TAPIZAUTOS S.A.S has remained relevant in the market due to its proximity to the industrial coachbuilding zone of Duitama, Boyacá. Its years of experience in the sector allow the company to undertake seating and interior adaptation projects for passenger transport vehicles at the national level. Its production lines include passenger seats for intermunicipal and urban buses, general automobiles, and customized seat covers. The company has achieved national recognition in the market, standing out as a manufacturer and distributor of high-quality, diverse products that meet the needs of users, positioning itself as an excellent option for both the coachbuilding sector and private clients, with growth projections at the national and international levels—especially with the expansion of coachbuilding companies in Colombia such as SUPERPOLO S.A.S, HIDROAMERICA S.A.S, among others.

ARWILL TAPIZAUTOS S.A.S implemented the ISO 9001:2008 standard until 2012, obtaining various results that were leveraged to their full potential. Recognizing that certification under the standard helps improve internal processes and supports continued growth, the company is now seeking to update or develop a new approach aligned with the ISO 9001:2015 Quality Management System. This updated version introduces improved concepts and considerations, such as workplace conditions, relationships with stakeholders and business owners, and a reduction in physical documentation by working with digital, documented information.

The company aims to enhance its operations and obtain greater benefits through the implementation of the updated Quality Management System. Given its prior knowledge of the standard and its commitment to continuous improvement, ARWILL TAPIZAUTOS S.A.S relies on this process to achieve better production outcomes and support its overall business development.