Gestión tecnológica para el fortalecimiento del bienestar en programas en modalidad virtual

Abstract

The university is a fundamental factor in the development of academic programs, so strengthening and improving the services provided to the university community (students, teachers and administrative staff) is a challenge that Higher Education Institutions face, and even more, when it refers to academic programs in virtual mode. Institutions work hard to guarantee technological platforms that support user access to virtual campuses, develop pedagogical and technological strategies to favor learning scenarios, however, despite efforts at the technological level, the search for the best strategy to provide the academic community with the services they require to complement their training programs. With this premise, the development of a research project is proposed in order to answer the question: In what way can technological management improve the community's perception of institutional well-being in the virtual programs of the Universidad Santo Tomás, Bucaramanga sectional? The answer to this question is generated by the construction of a technological management proposal for the strengthening of well-being in programs in virtual mode, which has been created from a theoretical review of the concepts of Well-being and Technological Management and that has been complemented with the identification of the distinctive elements of the Ibero-American virtual campuses that stand out for their academic reputation and quality in the provision of their services. The proposal has been designed from four phases: Planning, Design, Operation and monitoring and control and is characterized by seeking in each phase of services through the management of teams, the knowledge and experiences generated through their use.