Manual de Procesos en el Área de Facturación

Abstract

The purpose of this project in which the creation of a manual of responsibilities at Premier Global Service is to document in a clear and structured manner the functions, tasks and processes of the specific position in order to guarantee performance consistent for future people who occupy the billing position, this manual seeks to be a practical tool where its main function is used as a guide for the induction of new collaborators, speeding up their adaptation to the position and reducing learning times. Likewise, this project aims to standardize activities and procedures, promoting uniformity in the execution of tasks and increasingly improving efficiency operational. It also contributes to preserving organizational knowledge, reducing the impact that changes could have on staff and ensuring continuity in performance of important functions for the company. Basically this project not only provides value to the company, but also improves the employee experience and optimizes processes internal.