Estructuración de un sistema de gestión de calidad basado en la Norma ISO 9001: 2015 para la empresa Plantivives SAS.

Abstract

This document presents a proposal for the structuring of a Quality Management System (QMS) based on the guidelines of the Colombian Technical Standard NTC ISO 9001:2015, applied to the company PLANTIVIVES S.A.S. Its main purpose is to address essential aspects related to operational efficiency, legal and regulatory compliance, process optimization and control, the strengthening of customer satisfaction, and the promotion of continuous improvement. Based on the diagnosis conducted, significant strengths were identified in operational management, such as a high sales volume, strong top management leadership, and adequate infrastructure and resources used in production. However, opportunities for improvement were also identified in document management, risk management, the evaluation and measurement of process performance, the definition of strategic objectives, and product traceability. In response, the proposed QMS is based on a process approach and risk-based thinking, integrating the organization’s strategic areas. The proposal aims to implement a comprehensive, strategic, competitive, and controlled system that incorporates essential tools for document management, performance indicators, process structures with their respective records and traceability, customer satisfaction measurement mechanisms, and audit plans oriented toward strengthening continuous improvement.