Análisis de Tiempos y Movimientos: herramienta para la mejora de la gestión de la carga laboral en DSV

Abstract

This paper identifies the operation and opportunities faced by employees in the maritime export area of the Starbucks client in the Control Tower in Bogota, which is currently in charge of the logistics chain of Guatemala, Mexico, Peru, Brazil, Ecuador, Costa Rica, and Africa, among others. For this purpose, a study of times and movements of all the activities performed by the collaborators was carried out. In addition to this, different strategies were proposed to optimize processes and make them simpler, taking into account the client's position on how daily tasks were being performed and the way in which the operation was affected. The document presents in a general manner the important role of DSV in the process of exporting coffee for the Starbucks brand to the different continents, which have specific trade regulations. When carrying out an operation of this magnitude, it is normal that vicissitudes or constant problems arise, such as negotiations with shipping companies and fines imposed by the ports, among others. In this case, an internal opportunity related to the operation of the account in Bogota will be detailed. General information about DSV is also included, such as the company's values, mission and vision, as well as the organizational structure of the account. The paper addresses the problem and proposes possible solutions through a SWOT analysis. Finally, conclusions and conclusions are presented.