Análisis del conjunto de herramientas de caracterización de grupos de valor que se utilizan en la ciudad de Tunja

Abstract

The characterization of value groups in public administration arises from the need to improve the management of public entities in terms of the service they are providing daily to citizens or also called value groups, they need to receive transparent, innovative and effective services capable to generate results and give value to the public. In the first place, this article aims to present a bibliographic review of the most used characterization tools to identify and classify the value groups that exist in the city of Tunja, defining the basic elements that make up these tools and knowing first-hand what information is necessary at the time of generating public policies, plans, strategies and projects that allow the mitigation of unmet needs. This article aims to carry out a descriptive analysis of each of the tools in order to define how the characterization of citizens will be carried out, to achieve this objective the 2020-2023 Development Plan "Tunja la Capital que It unites us ”, figures and data from the previous development plan 2016-2019“ Tunja as a team ”were also taken into account to establish in depth what is to be achieved for this new period, how the tools are going to be used and what programs and Projects will be carried out to solve the problems of citizens, all this in order to see if the guidelines given by the Integrated Planning and Management Manual MIPG are really met.