Informe de práctica empresarial realizado en la empresa Minerva Foods

Abstract

The internship took place at Minerva Foods, a company dedicated to the production, marketing, and export of meat. The company operates in several countries, and the internship was conducted in person in the city of Bucaramanga. The assigned position was Customer Service Intern in the Quality Department, and the primary responsibilities focused on the traceability of international orders, PQRS management, audit support, and technical translation. A current issue with weighing at the Bucaramanga Industrial Unit was identified, involving discrepancies in billing and an increase in complaints (PQRS) received by the company due to weight shortages caused by product shrinkage. A dynamic weighing model and a standardization matrix for technical shrinkage were proposed to optimize international billing and improve communication with the customer. This led to the conduct of a diagnostic assessment, an analysis of historical PQRS data, and Value Stream Mapping (VSM) to achieve the integration of scales at the industrial unit. A shrinkage matrix was developed, taking into account variables such as time during transport, packaging, and product quantity, in order to estimate the weight after shrinkage. The goal is to achieve a result that, once implemented, will allow the company to transition from estimated data to actual data, thereby reducing failures in the logistics chain and strengthening customer confidence in the company through detailed reports on shipment traceability.