Informe práctica Dirección de Impuestos y Aduanas Nacionales

Abstract

The National Tax and Customs Directorate is a public institution responsible for ensuring the fiscal security of the Colombian State and safeguarding national public order. The Human Talent Division is part of the Bucaramanga branch, where the professional internship was carried out. The purpose of this report is to present the outcomes of the internship experience. The activities performed included providing support and follow-up on contractual processes required by the institution, particularly those related to employee wellness initiatives, as well as managing databases for analytical and interpretive purposes. Additionally, tasks involved the inspection and maintenance of safety equipment such as first aid kits, fire extinguishers, and limb immobilization kits, among others. Throughout the process, the institution implemented various internal strategies through the Human Talent Division, which is responsible for planning, coordinating, and executing activities, educational talks, and recreational events for staff. These initiatives are designed to promote employee well-being, with a particular emphasis on physical and mental health. Furthermore, the organization promotes a “trust store” initiative—a self-service station offering snacks and groceries—whose functionality relies entirely on the honesty of employees, reflecting the core values upheld by DIAN.