Optimización de la Gestión y Control Operativo de los Equipos de Medida de Energía en Tesla Ingeniería y Comunicaciones Energy S.A.S. en Bucaramanga, Santander

Abstract

This preliminary project aims to design an improvement plan for the management and control of operations at Tesla Ingeniería y Comunicaciones Energy S.A.S., utilizing management tools that support operational optimization and more effective decision-making. The identified issue lies in the fact that, although the company has standardized processes, documentation, and implemented KPIs, these elements show weaknesses in terms of their updating, accuracy, and integration with technological tools. In response, the project will involve activities such as the identification and documentation of key processes, the design of specific performance indicators, and the implementation of interactive dashboards. The expected outcomes include a clearer and more measurable process structure, along with enhanced visibility of operational data through technological tools that enable more accurate decision-making. The discussion centers on the impact of these actions on operational efficiency, regulatory compliance, and the company's competitiveness within the energy sector, highlighting how process management and the use of analytical technology can significantly contribute to continuous improvement. This study also aims to serve as a model for other organizations in the sector facing similar challenges in their internal operations.