Propuesta de Armonización de los requisitos de la Norma ISO 21001:2019 de Sistemas de Gestión para Organizaciones Educativas con la Estrategia de Cero a Siempre: Fundamento Técnico Ruta Integral de Atenciones

Abstract

Problem: the need to harmonize objectives and guidelines of the Strategy from Zero to Forever (DCAS) with what is proposed by the NTC ISO 21001:2018 standard. Objective: To present a proposal for the Harmonization of the Requirements of the NTC-ISO 21001: 2019 Standard for Management Systems for Educational Organizations with the Strategy from Zero to Always: Technical Foundation for Comprehensive Care. Prosperity for early childhood. Method: The method selected to carry out the research corresponding to the Systematic Review of Literature (RSL), is the one proposed by Hernández et al. (2014), in its qualitative approach, specifically that of interpretivism. Results: The results come from the presentation of the documentary corpus as the initial element of the resolution of the proposed harmonization, since it was necessary to determine the material corresponding to the general objective of the work, as well as to each of the specific objectives proposed; Therefore, the harmonization criteria between the requirements of the ISO 21001: 2018 standard and the public policy developed as the Zero to Always strategy are presented, taking into account basic aspects such as relevance, leadership, the PHVA cycle as rector of the proposed analysis; to finally find the required harmonization matrix, at the same time as the recommendations derived from it. Conclusions: in general terms, it was an excellent opportunity to review and propose improvements aimed at obtaining the objectives proposed by the DCAS Strategy, counting on the observance of what is stated by the requirements of the standard to reach the level of educational quality that is established. wants to have based on processes of inclusion, equity and efficiency.