Informe prácticas profesionales en la Empresa Destiny Logistics S.A

Abstract

This internship report was developed at Destiny Investments Group S.A.S., a company dedicated to Freight Brokerage and specialized in international land freight transportation between the United States, Mexico, and Canada. During the internship, the need to diversify logistics services and strengthen the company's presence in the North American market was identified, proposing strategies to optimize processes and attract new customers. The methodology used was based on observation and documentary analysis of existing operational processes, supported by the use of technological tools such as Salesforce and MCloud, which allowed a better understanding of the company’s logistics and commercial operations. During the development of the project, several opportunities were identified related to the analysis of operational processes, especially in areas of expansion that had not yet been explored by the company. In conclusion, this internship allowed the application of theoretical knowledge acquired during academic training in a real work. This led to the development of a proposal focused on improving internal processes, customer service, and supporting the company’s growth in the international market.