Reestructuración de procesos de entrega y recibo de mercancía en las tiendas Makro.

Abstract

Makro Supermayorista S.A.S. is a company with a long history in the market, with a wide recognition thanks to its broad portfolio of products, focused on different types of customers. It should be highlighted that the company has multiple areas, which have different functions in order to cover all aspects related to the generation of competitiveness. It was possible to evaluate the internal and external state of Makro, emphasizing strengths, but at the same time, internal weaknesses such as the deficiency of the process of delivery and receipt of merchandise, because this is developed in an obsolete way, without being able to make a proper follow-up, thus generating delays or non-delivery of products, which results in a total or partial stock shortage, and this brings with it the leakage of customers. In order to overcome this weakness, we propose the systematization of this process, through the digital tool that the company already has, defining delivery time slots, then training stores and suppliers, and performing constant monitoring to evaluate its effectiveness. With this, it is expected to reduce by 30% the delay in the development of the process and guarantee the permanent supply in the stores.