Implementación de una metodología lúdica de capacitación empresarial en el área de producción en la empresa Eslor de Bucaramanga haciendo uso de herramientas digitales e inteligencia artificial

Abstract

The present thesis addresses the design and implementation of a gamified corporate training method in the production area of the company Eslor, using gamified tools and artificial intelligence. For Eslor, it is a challenge to address critical aspects such as order, operator concentration, reduction of bottlenecks, and reprocessing products by improving employee learning and knowledge retention. To decide the topics to be covered in the training program sessions, an analysis of skills and knowledge was conducted, as well as an evaluation of work performance through pilot tests with the plant operators. Following this, the program design was conducted with the help of AI and gamified applications. The implementation of the proposed methodology, which covered topics such as the Japanese 5S tool, the use of personal protective equipment (PPE), and the importance of taking active breaks, resulted in a significant improvement in employee performance indicators, including greater knowledge retention, enhanced skills in the use of PPE, and increased efficiency in production processes.