Diseño de una guía basada en herramientas de gestión que permita evaluar el desempeño laboral realizado en la modalidad de Trabajo en Casa en empresas del sector comercial del área de ventas, bajo los lineamientos del PMI.

Abstract

The purpose of this research is to design a guide for evaluating job performance in the Work-from-Home modality within commercial-sector companies in the sales area, based on the guidelines of the Project Management Institute (PMI). Through a qualitative analysis of the theoretical framework and the semi-structured interviews conducted, a clear need for standardization in the processes used to evaluate job performance in the Work-from-Home modality for the sales area was identified. In response, a methodological proposal was developed that integrates PMI tools, offering a structured framework that strengthens clarity, traceability, and objectivity in performance assessment. The designed guide includes indicators focused on results, processes, and quality, along with practical tools such as a checklist, a weekly sales tracking format, a monthly evaluation template, and a feedback template that promote continuous improvement. Although its implementation is not projected in the immediate term, this work provides a solid foundation for future applications in the sales area of the commercial sector, contributing to the strengthening of Work-from-Home as a viable modality in companies.