Optimización de la Comunicación Interna a Través de la Herramienta Slack y KPI´s para la Empresa Lean Solutions Group

Vista sencilla de ítem
dc.contributor.advisorQuintin Lizcano, Leidy Viviana
dc.contributor.authorLozano Lozano, Nestor Mauricio
dc.contributor.corporatenameUniversidad Santo Tomásspa
dc.contributor.cvlachttps://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000037863
dc.contributor.cvlachttps://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002103329
dc.contributor.googlescholarhttps://scholar.google.com/citations?hl=es&user=gHNT7KoAAAAJ
dc.contributor.orcidhttps://orcid.org/0000-0001-6041-4270
dc.date.accessioned2024-04-29T20:29:44Z
dc.date.available2024-04-29T20:29:44Z
dc.date.issued2024
dc.descriptionAl interior de la práctica empresarial se identificaron falencias en el área de Track and Trace y ECR (Respuesta Eficiente al Cliente) de la empresa Lean Solutions Group; donde no se desarrollaba un buen manejo sobre el uso del programa Slack para potencializar la respuesta efectiva al cliente. Por tanto, el objetivo de este trabajo es optimizar el uso del programa Slack por parte de sus colaboradores, con el fin de mejorar la metodología actual. Para lo anterior, se implementaron KPI’s que le dieron un soporte cualitativo y así darles seguimiento, monitoreo y control a las respuestas de los clientes.  Palabras Clave: Segmento de Mercado, Servicio Logístico, Slack para empresas, Indicadores, Transporte Multimodal, Logística, Tecnología, Intangible, Comunicación Digital. spa
dc.description.abstractWithin the business practice, shortcomings were identified in the areas of Track and Trace and ECR (Efficient Customer Response) of the Lean Solutions Group, where good management of the use of the Slack program to enhance the effective response to the customer was not developed. Therefore, this work's objective is to optimize the use of the Slack program by its collaborators to improve the current methodology. For the above, KPIs were implemented.spa
dc.description.degreelevelPregradospa
dc.description.degreenameProfesional en Negocios Internacionalesspa
dc.format.mimetypeapplication/pdf
dc.identifier.citationLozano Lozano, N. M. (2024). Optimización de la Comunicación Interna a Través de la Herramienta Slack y KPI´s para la Empresa Lean Solutions Group. [Trabajo de Grado, Universidad Santo Tomás]. Repositorio Institucional.spa
dc.identifier.instnameinstname:Universidad Santo Tomásspa
dc.identifier.reponamereponame:Repositorio Institucional Universidad Santo Tomásspa
dc.identifier.repourlrepourl:https://repository.usta.edu.cospa
dc.identifier.urihttp://hdl.handle.net/11634/54930
dc.language.isospa
dc.publisherUniversidad Santo Tomásspa
dc.publisher.branchCRAI-USTA Bogotáspa
dc.publisher.facultyFacultad de Negocios Internacionalesspa
dc.publisher.programPregrado Negocios Internacionalesspa
dc.relation.referencesAguilera-Caracuel, J., Guerrero-Villegas, J., Vidal-Salazar, M. D., & Delgado-Márquez, B. L. (2015). International cultural diversification and corporate social performance in multinational enterprises: The role of slack financial resources. Management International Review, 55, 323-353. spa
dc.relation.referencesStan, C. V., Peng, M. W., & Bruton, G. D. (2014). Slack and the performance of state-owned enterprises. Asia Pacific Journal of Management, 31, 473-495.  Pradesyah, R. (2021). Power Business Intelligence in the data science visualization process to forecast CPO prices. International Journal of Science, Technology & Management, 2(6), 2198-2208. spa
dc.relation.referencesMangan, J., & Lalwani, C. (2016). Global logistics and supply chain management. John Wiley & Sons. spa
dc.relation.referencesAhmed, M., & Garvin, M. (2022). Review of critical success factors and key performance indicators in performance assessment of P3 transportation projects. Journal of Management in Engineering, 38(5), 04022045. spa
dc.relation.referencesYing, W., & Dayong, S. (2005). Multi-agent framework for third-party logistics in E-commerce. Expert Systems with Applications, 29(2), 431-436. spa
dc.relation.referencesHan, J., Trienekens, J. H., & Omta, S. W. F. (2009). Integrated information and logistics management, quality management, and firm performance of pork processing industry in China. British Food Journal, 111(1), 9-25. spa
dc.relation.referencesPradesyah, R. (2021). Power Business Intelligence in the data science visualization process to forecast CPO prices. International Journal of Science, Technology & Management, 2(6), 2198-2208. spa
dc.relation.referencesMartin, G. (2011). The importance of marketing segmentation. American journal of business education (AJBE), 4(6), 15-18. spa
dc.relation.referencesAl-Samarraie, H., & Hurmuzan, S. (2018). A review of brainstorming techniques in higher education. Thinking Skills and creativity, 27, 78-91. spa
dc.relation.referencesTen Hompel, M., & Schmidt, T. (2008). Warehouse management. Springer Berlin Heidelberg. spa
dc.relation.referencesHakim, G. J., Emile‐Geay, J., Steig, E. J., Noone, D., Anderson, D. M., Tardif, R., ... & Perkins, W. A. (2016). The last millennium climate reanalysis project: Framework and first results. Journal of Geophysical Research: Atmospheres, 121(12), 6745-6764. spa
dc.relation.referencesPehrsson, A. (2014). Firms' customer responsiveness and performance: the moderating roles of dyadic competition and firm's age. Journal of Business & Industrial Marketing, 29(1), 34-44. spa
dc.relation.referencesCalza, F., & Passaro, R. (1997). EDI network and logistics management at Unilever‐Sagit. Supply Chain Management: An International Journal, 2(4), 158-170.  Cariolle, J. (2012). Measuring macroeconomic volatility. FERDI Working Paper Series, 114, 1-49. spa
dc.relation.referencesCariolle, J. (2012). Measuring macroeconomic volatility. FERDI Working Paper Series, 114, 1-49. spa
dc.relation.referencesLin, H. E., Zito, R., & Taylor, M. (2005, September). A review of travel-time prediction in transport and logistics. In Proceedings of the Eastern Asia Society for transportation studies (Vol. 5, pp. 1433-1448). spa
dc.relation.referencesRowson, J. A. (1994, June). Hardware/software co-simulation. In Proceedings of the 31st Annual Design Automation Conference (pp. 439-440). spa
dc.relation.referencesHackler, C., Byse, E., Reed, D., & Alves, T. C. L. (2017, July). Building a lean culture. In Proceedings for the 25th Annual Conference of the International Group for Lean Construction (pp. 309-316). spa
dc.relation.referencesDoz, Y. L. (1980). Strategic management in multinational companies. Sloan Management Review (pre-1986), 21(2), 27. spa
dc.relation.referencesBatty, M. (2018). Digital twins. Environment and Planning B: Urban Analytics and City Science, 45(5), 817-820. spa
dc.relation.referencesEnholm, I. M., Papagiannidis, E., Mikalef, P., & Krogstie, J. (2022). Artificial intelligence and business value: A literature review. Information Systems Frontiers, 24(5), 1709-1734. spa
dc.relation.referencesBrody, S. R. (1976). The effectiveness of sentencing: A review of the literature (Home Office Research Study No. 35). London: Home Office. spa
dc.relation.referencesKhan, S. A. R., Qianli, D., SongBo, W., Zaman, K., & Zhang, Y. (2017). Environmental logistics performance indicators affecting per capita income and sectoral growth: evidence from a panel of selected global ranked logistics countries. Environmental science and pollution research, 24, 1518-1531. spa
dc.rightsAtribución-NoComercial-SinDerivadas 2.5 Colombia
dc.rights.accessrightsinfo:eu-repo/semantics/openAccess
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2spa
dc.rights.localAbierto (Texto Completo)spa
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/2.5/co/
dc.subject.keywordmarket segmentspa
dc.subject.keywordlogistics servicespa
dc.subject.keywordslack for companiesspa
dc.subject.keywordindicatorsspa
dc.subject.keywordmultimodal transportspa
dc.subject.keywordlogisticsspa
dc.subject.keywordtechnologyspa
dc.subject.keywordintangiblesspa
dc.subject.keyworddigital communicationspa
dc.subject.keywordMarket Segmentspa
dc.subject.keywordLogistics Servicespa
dc.subject.keywordSlack For Companiesspa
dc.subject.keywordIndicatorsspa
dc.subject.keywordMultimodal Transportspa
dc.subject.keywordLogisticsspa
dc.subject.keywordTechnologyspa
dc.subject.keywordIntangiblesspa
dc.subject.keywordDigital Communicationspa
dc.subject.lembNegocios Internacionalesspa
dc.subject.lembTecnologíaspa
dc.subject.lembMetodologíaspa
dc.subject.proposalSegmento de Mercadospa
dc.subject.proposalServicio Logísticospa
dc.subject.proposalSlack para empresasspa
dc.subject.proposalIndicadoresspa
dc.subject.proposalTransporte Multimodalspa
dc.subject.proposalLogística, Tecnologíaspa
dc.subject.proposalTecnología, Intangiblespa
dc.subject.proposalComunicación Digitalspa
dc.titleOptimización de la Comunicación Interna a Través de la Herramienta Slack y KPI´s para la Empresa Lean Solutions Groupspa
dc.type.coarhttp://purl.org/coar/resource_type/c_7a1f
dc.type.coarversionhttp://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.driveinfo:eu-repo/semantics/bachelorThesis
dc.type.localTrabajo de gradospa
dc.type.versioninfo:eu-repo/semantics/acceptedVersion

Archivos

Bloque original

Mostrando 1 - 3 de 3
Miniatura
Nombre:
2024cartaderechosdeautor.pdf
Tamaño:
158.86 KB
Formato:
Adobe Portable Document Format
Descripción:
Descargar
Miniatura
Nombre:
2024cartadefacultad.pdf
Tamaño:
1.24 MB
Formato:
Adobe Portable Document Format
Descripción:
Descargar
Miniatura
Nombre:
Nestor LozanoPDF.pdf
Tamaño:
1.51 MB
Formato:
Adobe Portable Document Format
Descripción:
Descargar

Bloque de licencias

Mostrando 1 - 1 de 1
Miniatura
Nombre:
license.txt
Tamaño:
807 B
Formato:
Item-specific license agreed upon to submission
Descripción:
Descargar

Colecciones

Pregrado Negocios Internacionales