Identificación De Falencias En Los Procesos Operativos Del Cliente BAKER HUGHES

Abstract

This document will address an improvement plan focused on identifying improvements focused on the operational processes of the Professional Customs Agency SAS LEVEL 1 SIAP, responsible for import and export operations for the client BAKER HUGHES. The goal is to improve operational efficiency by implementing technology, using specialized software, and strengthening staff. Strategies focused on process automation, training in customs regulations, and assertive communication between work teams are proposed. Customer loyalty is sought through a more agile, precise service aligned with their specific needs, guaranteeing the strengthening of the commercial relationship with the customs agency, which will lead to the continuity of operations In addition, emphasis is placed on reducing times in customs processes through the improvement of internal procedures and the adoption of digital tools, proposing the continuous monitoring of performance with indicators that ensure measurable results. In conclusion, the improvement plan seeks to strengthen customs agencies from a comprehensive perspective, where technology, staff preparation and effective communication are pillars to guarantee customer satisfaction and loyalty.