Direccionamiento y estructuración de un sistema de gestión de calidad en la empresa lácteos Hato Chips P S.A.S., bajo los lineamientos de la NTC ISO 9001:2015

Abstract

Colombian dairy products companies are developing in a highly competitive and changing industry, this is due to changes that have occurred in the national and international market, whence, has required companies to focus on a continuous improvement model that allows them to take advantage of opportunities present in the environment in which they operate. Lácteos Hato Chips P S.A.S. it’s a small company of the Ubaté township, which has more than thirty years of experience in the regional market, producing and marketing dairy products such as cheese, yogurt and caramel. Last years there have been over costs caused by operational and administrative problems; to solve this problem, we proposed the plan and structure of a Quality Management System under the NTC ISO 9001: 2015 standard. As a result of this project, it was obtained the diagnosis of the Quality Management System (QMS), a new strategic direction was designed, and it will be aligned to the QMS and finally the QMS was structured in the mission processes of the organization.