Plan de Mejoramiento para la Optimización de Instrucciones al Practicante

Abstract

The purpose of this work is to improve the performance of the next intern or person who takes the billing position, providing all the tools and knowledge through a detailed manual which will provide clear instructions and guidance on how is the due process of the Baker Hughes de Colombia account within the area of Energy & Projects in DSV, here will be provided to the person as is the proper treatment and monitoring of the information since the customs agency (SIAP) sends support until the final moment of the operation. The following guide will be very useful for the Energy Projects area, since the next intern or person who takes my place will be able to have a concise and highly visual reference of the process to be carried out. In addition, clear indications will be provided on the possible mishaps that could arise when invoicing shipments, thus avoiding the need for re-invoicing. It is important to note that each invoice rejected by the customer costs DSV $100, whether due to operational errors or other reasons. By mitigating these costs associated with invoices, we will be able to provide a quality service to our customer, Baker Hughes de Colombia.